Privacy Policy

Last updated: February 5, 2026

This Privacy Policy explains how VI-TECH GLOBAL COMPANY LIMITED (also referred to as “VI-TEX”, “we”, “us”, or “our”) collects, uses, and shares personal data when you visit or interact with our website vi-tex.com (the “Site”).

If you have questions, contact us anytime at info@vi-tex.com.

1) Who We Are (Data Controller)

Company: VI-TECH GLOBAL COMPANY LIMITED

Address: Room No.606, 16th Tran Quoc Vuong Quarter, Cau Giay Ward, Ha Noi, Vietnam

Email: info@vi-tex.com

Phone/WhatsApp: +84-034-3747-904 / +86-19058080181

2) What Personal Data We Collect

2.1 Data you provide to us

When you submit a form (for example, “Get a Quote” or “Contact Us”), we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Company information (if provided)
  • Message content and product requirements (e.g., yarn type, count, color, MOQ, delivery destination)

2.2 Newsletter or marketing subscription data (if you subscribe)

If you subscribe to our newsletter or updates, we collect your email address and any preferences you submit. You can unsubscribe at any time by using the link in the email or by contacting us.

2.3 Data collected automatically

When you browse the Site, we may automatically collect:

  • IP address and approximate location (derived from IP)
  • Device and browser information
  • Pages viewed, time spent, referring pages, and clicks
  • Cookie identifiers and consent preferences

2.4 Third-party platform data

If you contact us through third-party platforms (for example, WhatsApp or social media links), the platform may process personal data under its own privacy policy. We only receive the information you choose to share with us through that channel.

3) How We Use Your Data

We use personal data to:

  • Respond to inquiries and provide quotations for wholesale/B2B orders
  • Confirm product requirements (count, color, packaging, lead time) and support order communications
  • Improve the Site’s content, performance, and user experience
  • Protect the Site against spam, fraud, and abuse
  • Comply with legal obligations and enforce our terms

4) Legal Bases (GDPR/UK GDPR where applicable)

Depending on your location and the context, we rely on one or more of the following legal bases:

  • Consent (e.g., for optional cookies, certain analytics, or marketing emails where required)
  • Contract (e.g., to take steps at your request before entering into a supply relationship)
  • Legitimate interests (e.g., to operate, secure, and improve the Site; to respond to B2B inquiries)
  • Legal obligation (e.g., compliance and record-keeping where required)

5) Cookies, Analytics, and Consent Management

5.1 Cookie consent tool

We use a consent management tool to manage cookies and similar technologies and to store your consent preferences. This helps us meet our compliance obligations and lets you control non-essential cookies.

We use the consent tool “Real Cookie Banner”. You can learn more about its data processing information here: https://devowl.io/rcb/data-processing/.

The consent record may include your consent status, date/time, and technical identifiers (such as a consent ID and device/browser information).

5.2 Analytics and tag management

We use analytics and tag management technologies to understand how visitors use the Site and to improve content and performance. These tools may set cookies or use similar identifiers depending on your consent settings.

5.3 Form protection (anti-spam)

To protect our forms from spam and abuse, we use automated tools such as CAPTCHA/reCAPTCHA. These tools may process device and usage data (for example, IP address, mouse movements, and time spent on the page) to assess whether a submission is legitimate.

5.4 Performance and security services

We may use security and performance services (such as CDN and DDoS protection) that process IP addresses and request metadata to keep the Site reliable and secure.

6) How We Share Personal Data

We do not publish your personal data. However, we may share it with trusted service providers when needed to operate our business and the Site, such as:

  • Website hosting and infrastructure providers
  • Analytics and tag management providers
  • Security and anti-spam providers (e.g., CAPTCHA services)
  • Email service providers (for inquiry replies and, if applicable, newsletters)

We also may disclose personal data if required by law, or to protect our rights, safety, and property.

7) International Data Transfers

We operate internationally. Therefore, your personal data may be processed in countries other than your own, including where our service providers operate their systems. Where required by law, we use appropriate safeguards for cross-border transfers.

8) Data Retention

We keep personal data only as long as necessary for the purposes described in this policy. For example:

  • Inquiry and quotation data: retained as needed to support follow-ups and business records
  • Newsletter subscription data (if applicable): retained until you unsubscribe
  • Consent records: retained as needed to demonstrate compliance

9) Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Withdraw consent at any time (this does not affect processing already performed)
  • Receive a copy of your data in a portable format (where applicable)
  • Lodge a complaint with a data protection authority (where applicable)

To request these rights, email us at info@vi-tex.com. We may need to verify your identity before completing your request.

10) Security

We use reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

11) Children

The Site is intended for business users and is not directed to children. We do not knowingly collect personal data from children.

12) Third-Party Links

The Site may include links to third-party websites or platforms. Their privacy practices are governed by their own policies, not this one.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

14) Contact

If you have questions about this policy or our data practices, contact:

VI-TECH GLOBAL COMPANY LIMITED
Room No.606, 16th Tran Quoc Vuong Quarter, Cau Giay Ward, Ha Noi, Vietnam
Email: info@vi-tex.com
Phone: +84-034-3747-904 / +86-19058080181